Los Angeles-based luxury and collectable online watch retailer, Watch
Gang, is clocking up record shipments thanks to its investment in a new
advanced, cloud-based WMS.
The fast growing e-commerce retailer is handling thousands of closed tab
shipments and subscription orders in days – rather than weeks – since
its move to a 10,000 sq.ft warehouse included onboarding functionally
rich and highly configurable SnapFulfil.
And the entire process was managed remotely, overcoming all the Covid-19
restrictions from travel to social distancing, saving both valuable time
and money. SnapFulfil’s Remote Implementation (RI) program provides
tailored virtual support, including regular online training and status
meetings, to ensure new client teams can easily access and rigorously
test the system in real time and advance – so meeting strict Go Live
Watch Gang’s SVP Operations, Sam Christian, said: “The SnapFulfil team’s
attention to detail is first rate and very personalized and you would
never guess RI is a relatively new concept. It seems like they’ve been
doing it all their working lives, it’s so slick and efficient. I can’t
believe they’ll ever see the need to do on-site implementation again.
“When most things passed through the new WMS after Go Live, incremental
volume went through the roof and without SnapFulfil I’d have manually
been processing those orders weeks later. Quite frankly I would never
have caught up.
“Their WMS is everything we were hoping for; it manages and solves our
specific issues and problems very well and tells us exactly what is
where and the right quantities. For example, there’s been a perfect
count on SKUs from day one and not a miss-shipment since.”
SnapFulfil’s RI is a formal, approved document that guides both project
execution and control and from the outset makes all stakeholders and
personnel aware of the key milestones to be achieved and signed off
along the way.
SnapFulfil’s Project Manager, Charles Thompson, added: “RI has really
come into its own over the past 12 months as the pandemic has turned the
idea of business as usual on its head. At SnapFulfil we have always
been disruptors in a traditional space and this has worked in our favor
as the flexibility, scalability and ease of use of our WMS has meant
that a rapidly expanding business like Watch Gang has been able to pivot
and meet demand for its luxury watches with a superior customer
fulfillment experience without delay.”