Remote implementation shaking up WMS status quo

Warehouse management technology innovator, SnapFulfil, is breaking new
ground with the introduction of a revolutionary software delivery

Following years of development, SnapFulfil has launched a new Remote
Implementation (RI) program that allows its award-winning warehouse
management system (WMS) to be onboarded from anywhere in the world,
supporting social distancing and global travel restrictions, within a
matter of weeks.

This ability to implement its cloud-based WMS solution without any
physical interaction or movement of people has seen SnapFulfil win a
raft of new clients since the outbreak of COVID-19, enabling businesses
of all sizes to flourish during the pandemic.

SnapFulfil’s RI program can offer tailored virtual support, including
regular online training and status meetings, to ensure new teams are
able to access and test the system, meeting go-live deadlines.

Implementation Services EVP, Smitha Raphael, explained: “This is a real
game changer – the most significant step forward in software delivery
for our industry since the development of cloud-based technology.
Regardless of where the warehouse is, or whatever physical access
barriers may exist, as long as there is an internet connection we can
swiftly and cost effectively implement SnapFulfil.

“Our first remote projects were successfully completed in early 2020,
but the pandemic has really accelerated its acceptance and demand. It
works so well because our sophisticated rules-based engine is extremely
configurable and with the expertise of our project managers, who have
really mastered remote augmentation, it has proved to be a winning, cost
effective solution for our clients.

“On site implementation like this not only overcomes movement
restrictions, but labor shortages. We can handle multiple
implementations at any given time, which means a much lower cost to the
client. It’s the way to go and once again we are leading the way in
highly customizable user experience and convenience.”

SnapFulfil’s RI program is a formal, approved document that guides both
project execution and control and from the outset makes all stakeholders
and personnel aware of the key milestones to be achieved and signed off
along the way.

This includes a virtual warehouse tour video, completed by the client,
covering off warehouse layout and activity, product type, storage and
picking, plus operational focus and scope.

Internal configuration and testing of the SnapFulfil solution follows,
which includes the early validation testing of any interfaces, in line
with the detailed technical infrastructure requirements of the warehouse
and its RF scanning equipment.

Staff training includes a series of remote video sessions, plus detailed
training documentation, modules and configuration practice homework.
Subsequently, the client can have access to the fully configured
SnapFulfil solution from within the warehouse, both office-based and RF
functionality, and typically spends a minimum of five days, where the
key users run through and final test the entire solution in readiness
for live operation.

Smitha Raphael SnapFulfilRaphael added: “The beauty of this RI program is that it’s constantly evolving and improving. With each new client we prioritize a ‘lessons learnt’ review on completion and this open, honest, and collaborative
approach further facilitates mutual trust and respect.

“It’s flexible and scalable too, so we can adapt the plan to suitdifferent levels of specification and launch timescales, plus we provide
enhanced remote support before and after go live and depending on
operational wants and needs.”

SnapFulfil’s RI program also includes additional change, communications
and risk management plans and stages, as required, for its larger
enterprise clients.

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