When a manufacturing customer stays with the same ERP provider for 25 years, the relationship is undoubtedly working to the benefit of both organizations. Global Shop Solutions, a leading provider of ERP software for manufacturers, is proud to announce the 25th anniversary of House of Doolittle® as a loyal customer.
Based in Arlington Heights IL, House of Doolittle makes calendars, planners, desk pads and other paper-based productivity products, for office, promotional, collegiate, and personal use. The company implemented Global Shop Solutions ERP software in 1997 and has been using it to grow their business and serve their customers more effectively ever since.
“We stay with Global Shop Solutions for many reasons – great people, a great product, and tech support,” says Ann Suplee, Systems Manager for House of Doolittle. “But our #1 reason is the ability to tailor the software to meet our unique needs. We do a lot of things differently than most manufacturers, and from day one Global Shop Solutions has worked with us to create custom programs and applications to handle all the things we do in our unique way. They listen to us and then develop creative ERP solutions to meet our needs.”
Over the years, House of Doolittle has tailored the software to include creating new screens to eliminate cumbersome third-party databases, a Shipment Validation program that transformed the shipping process, and Serial Shipping Container Code (SSCC) labeling that enabled House of Doolittle to ship in accordance with EDI ASN 856 receiving requirements for large customers like Amazon.
Recently, House of Doolittle launched their eCommerce website, made possible by Global Shop Solutions’ integration capabilities. Customers can now place orders 24/7, and all the data goes directly into the ERP system without the need for manual entry.
“Global Shop Solutions is more of a business partner than a vendor,” says Suplee. “They‘re constantly looking for ways to help us simplify our manufacturing and use the software more effectively. We recently engaged with them in a business tune-up that resolved several problems. We also turned on some system features we had previously overlooked, simplifying jobs for a number of people.”
“House of Doolittle is the kind of customer that makes our company and product better,” says Dusty Alexander, President and CEO of Global Shop Solutions. “Their unique way of doing business challenges us to look at manufacturing differently and opens our thinking to new ways of getting things done. We thank them for their loyalty, congratulate them on their stellar growth over the past 25 years, and look forward to seeing what will come out of our relationship in the future.”