The manufacturer of Magliner® aluminum material handling equipment, announces the addition of Karen Perry as Customer Service Manager. Perry will oversee the customer service team, providing training and coaching programs designed to provide the company’s customers with the highest level of support. Perry will also be responsible for developing and growing the Magliner Authorized Dealer sales channel, made up of over 375 global dealer partners.
“As the organization continues to evolve with innovative products while venturing into new customer segments, it is more important than ever that our customer service team is positioned to take care of the customer in a timely and thorough manner,” said Andrea Horner, Magline’s Vice President of Marketing.
Perry brings human resources, operations and marketing expertise to Magline and prides herself in her abilities to lead, coach and assist with process development and execution.
“I am excited to utilize my background and skill set to make an impact on the organization and be an integral part of the continued growth of this market-leading durable goods enterprise,” stated Perry, “More importantly, I am looking forward to strengthening the relationships with our valued customers.”
“Perry’s focus on our dealer partners will ensure that this go-to-market channel will be supported with the overall goal of improving their sales and profitability through the offering of Magline products and services,” according to Horner, “Her drive and enthusiasm will only provide win-win results for the customer and our organization.”