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February 2016 Digital Edition

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COLUMNS



February is American Heart Month

February 1, 2016

Poor diet, lack of exercise and other major risk factors for heart disease and stroke are responsible for at least 25 percent of companies’ healthcare costs. Is it any wonder that investing in the health of employees is one of the best... Read more about February is American Heart Month

Take care of your equipment and it will take care of you! #130

January 18, 2016

As easy as it is today, cleaning the floors were as difficult and time consuming years ago. There are in today’s market, equipment that make sweeping and/or scrubbing that surface very quick indeed. Take the Advance Captor as a very good... Read more about Take care of your equipment and it will take care of you! #130

Are you treating your customers like dogs?

December 15, 2015

Having recently been introduced to a shameful statistic, I thought it timely to give you my opinion on this subject. See if you can swallow this dose of reality: When interviewed, travel agents believe they retain 78% of their paying customers.... Read more about Are you treating your customers like dogs?



Service Department Expectations

Editiorial column written by: Curtis Clark, Western Regional Sales Manager at Superior Tire & Rubber Corp.



It’s Not the Answer… It’s How You Give It

February 1, 2014

We’ve all undoubtedly had to give bad news. Regardless of who that bad news was to, whether a customer, employee, or partner, the effect of that news or answer isn’t so much in the answer itself but how it is presented. In selling, it’s... Read more about It’s Not the Answer… It’s How You Give It

Is it Parts and Service or Parts vs. Service?

January 1, 2014

One of the most symbiotic relationships in your dealership is the one between your parts and service department. The cooperation between these groups is crucial and communication is key for the two to work effectively to service your customers.... Read more about Is it Parts and Service or Parts vs. Service?

Efficient and Effective

November 1, 2013

Managing your service department is probably the most dynamic piece in the dealership. There are many moving parts and communication with other departments is key. It’s important to take some time to develop and work toward servicing your... Read more about Efficient and Effective

Setting the Expectation

August 1, 2013

When it comes to running your service department, it’s important to have measurable goals and expectations set in place. Many of these goals should be standing and should only change with changes in the economy or territory. Other goals you... Read more about Setting the Expectation

Does Morale in your Service Department Need a Lift?

July 1, 2013

Dealership statistics tell us that half of our employees should be technicians. With that in mind, we’re going to focus on ways to help keep up morale with your technicians (and other team members).

Ruling vs. Leading Everyone has a... Read more about Does Morale in your Service Department Need a Lift?

Setting Expectations for Your Service Department

June 1, 2013

When was the last time you took a good hard look at your service department? There are certain things that can truly pick up efficiencies in your service department as well as build morale and lead a workforce that will bring gross profit into... Read more about Setting Expectations for Your Service Department



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