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Who Is “Wagging” Your Shop?

Monday, November 1, 2010

What are you talking about Mike?

Allow me to explain this month’s message in my new short and concise format. I was flying this week to Phoenix and then onto Miami for a couple of speaking assignments. (I love this game.)

Departing from Albany Airport is a real pleasure compared to Newark – my old launching point.

It was in Albany Airport’s Starbucks when I began to feel the pain. Three young workers were carrying on behind the counter like they were in a high school library. They were kibitzing and shouting loudly as if no customers was within earshot. I was growing more annoyed by the minute. It was clear that these youngsters (a relative term) had no formal training or understanding of how cash flow works.

I was trying to decide if I owed it to these three to (1) address the issue myself, (2) fire off a career ending letter to their boss, or (3) pack up my MAC and head for quieter pastures. (I’m not telling.) But that’s when I thought of you.

Here are my question(s) to you my friends:
Who is wagging your company when you are out of sight?
Do your employees understand their importance?
Are they being trained properly in all the key areas ... sales, marketing, communications and follow-through?
Do they give good “phone” each and every call?
Do you really believe your answers to questions 1 – 4?

Let me hear your thoughts:

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