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Toyota Ranks Top Manufacturer in Customer Satisfaction Survey

Wednesday, December 24, 2008

IRVINE, CA — Toyota Material Handling, U.S.A., Inc. (TMHU) is pleased to announce that Toyota achieved the highest ranking of any manufacturer overall and topped the Product Quality category in Modern Materials Handling’s inaugural Lift Truck Customer Satisfaction study. The results were published in the November 2008 issue and according to the publication, the survey was designed to gauge user satisfaction with the lift trucks used in manufacturing, distribution, warehousing and logistics facilities.

“Customer satisfaction is a cornerstone of Toyota’s philosophy, and it’s rewarding to see customers recognize Toyota’s efforts to offer exceptional customer support,” said Brett Wood, president of TMHU. ”We share this honor with our associates, our world-class dealer network and customers.”

The study focused on 40 product and brand attributes distributed among six categories including product quality, value, service, product features, environmental sustainability and performance. The scope of respondents represents more than 1,300 materials handling professionals receiving Modern Materials Handling, Material Handling Product News and Logistics Management who evaluate, specify and purchase lift trucks in their manufacturing, and distribution logistics facilities.

About Toyota Material Handling, U.S.A., Inc.
Celebrating more than 40 years of established operations in the United States, Irvine, Calif.-based Toyota Material Handling, U.S.A., Inc., (TMHU) has been the No. 1 selling lift truck supplier in the U.S. since 2002 and currently offers a full line of high-quality lift trucks sold under the Toyota brand. TMHU, as the sole United States distributor for Aichi, now offers a line-up of aerial work lifts, including scissor lifts, crawler and wheeled boom lifts designed specifically to meet a wide range of indoor and outdoor needs.

Built on a reputation of excellence, Toyota remains popular due to its quality, durability and reliability. Quality is the hallmark of Toyota’s world-renowned Toyota Production System practiced at all Toyota manufacturing facilities, including Toyota Industrial Equipment Manufacturing (TIEM). Almost all Toyota lift trucks sold in the United States are manufactured at TIEM in Columbus, Ind.

TIEM, and all Toyota manufacturing plants in the U.S. and Canada, comply with the ISO 14001 standard from the International Organization for Standardization (ISO), and have been honored for their environmental management systems and dedication to continuous improvement.

Toyota’s commitment to excellence in customer service extends nationwide. Sixty-eight authorized Toyota Industrial Equipment dealers, with a total of 190 dealership locations throughout the United States, offer comprehensive customer service support, including one-stop shopping for both new and Certified Used lift trucks, parts and service, fleet management and financing. For more information on Toyota, please visit www.toyotaforklift.com or call 800/226-0009.

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