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February 2016 Digital Edition

January 2016 Directory Digital Edition

2015 ProMat Show Guide



February is American Heart Month

February 1, 2016

Poor diet, lack of exercise and other major risk factors for heart disease and stroke are responsible for at least 25 percent of companies’ healthcare costs. Is it any wonder that investing in the health of employees is one of the best... Read more about February is American Heart Month

Take care of your equipment and it will take care of you! #130

January 18, 2016

As easy as it is today, cleaning the floors were as difficult and time consuming years ago. There are in today’s market, equipment that make sweeping and/or scrubbing that surface very quick indeed. Take the Advance Captor as a very good... Read more about Take care of your equipment and it will take care of you! #130

Are you treating your customers like dogs?

December 15, 2015

Having recently been introduced to a shameful statistic, I thought it timely to give you my opinion on this subject. See if you can swallow this dose of reality: When interviewed, travel agents believe they retain 78% of their paying customers.... Read more about Are you treating your customers like dogs?

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To Tell You The Truth

Thursday, November 1, 2012

Don’t you just LOVE that phrase? “To tell you the truth.” This is on the same page as “I’ll be honest with you.”

I have a good idea. Let’s be honest with each other for a change. Let’s see how it feels to be honest. You go first.

Well, to tell you the truth, this leads me to this month’s article. Keeping this among us, there are times when I just feel like throwing in the towel. Things just stop working and the harder I try, the more I find myself questioning my tactics, education, experiences, up-bringing, choice of religion, personality and choice of after shave. Why bother? I remember once blaming it on my haircut. (It doesn’t get any worse than that!)

Now you know the truth. I too am human and experience every form of self-doubt that you do. I get frustrated. I second guess things. I blame and wish things were different. Disappointed? I don’t blame you. After all, if the people you rely on to pick you up regularly also spend time in the dumper, who can you turn to for support? What is this world coming to?

I have an idea. Let’s schedule a webinar and have one huge, Guiness Book of Records-Calibre Pity Party. This could go viral, and we all would become world-famous cry-babies.

Or, we can try something else. Like remembering how lucky we are to be in the best industry imaginable. To count our good clients and be thankful for every one of them. To call a good friend, mentor, coach or associate who will give us a swift kick in the ass and remind us of what still needs doing. To look at how far we came in this business and how far we still need to go. There is much more I can say, but I think you are getting the picture.

To tell you the truth, I don’t like me when I find myself feeling like this … and thinking this way. I think it is selfish as it takes too much time away from the good I could be doing. “Cut the crap Mike. Get back to looking for that next travel agent you can help. Get back to doing what you do best … and that does not include whining. Be human if you insist. But then get back to being the exception. Practice what you preach. People need me.”

And to to tell you the truth, people need you too.

I feel better already. Sometimes we just need to vent … to talk to somebody … to document our feelings … to remember how good we have it. I’ll see ya around the world. I have things to do. (And so do you.)

Contact Mike at or visit

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