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The Seinfeld Letter

July 24, 2015

I’ll explain in a moment why I call today’s communication The “Seinfeld” Letter. But first ...

It was on a Monday when I began reading another book on sales titled SNAP Selling by Jill Konrath. I have spoken to Jill a number of... Read more about The Seinfeld Letter

Become an authority figure

July 8, 2015

To compete in today's watered-down travel marketplace you need to become an "Authority Figure." This is more true today than ever before. (Yes, I said "need.")
People listen to Authority Figures and they rely on them for their opinons... Read more about Become an authority figure

A Year in Review

May 1, 2015

It’s been a year since this column first started to encourage employees and employers to initiate or expand their healthy lifestyles. Also during the course of the past year, hopefully it’s broadened your idea of health and wellness to more... Read more about A Year in Review

Some Think! Some Talk! Some Do.

September 1, 2011

These six words hit me last night in my sleep some time around 3 a.m. They woke me up, and I began to reflect on the truth of these three options.

We are always thinking to ourselves … about how things could be, might be, should be.... Read more about Some Think! Some Talk! Some Do.

First, It Was “Gaga” … Now It’s Justin Bieber

August 1, 2011

I open up my windows, take off my blinders and take my business lessons from wherever and whomever I can get them from. I have no shame and apparently, no restrictions.

I am an equal opportunity lesson snatcher. Today, I consider what I... Read more about First, It Was “Gaga” … Now It’s Justin Bieber

A Giant Opportunity!

June 1, 2011

I was all ears when my host at a dinner party began sharing stories about his driveway service.

He mentioned how he and his doctor golf cronies spend much of their Saturday morning golf game sharing war stories about how their service... Read more about A Giant Opportunity!

Could Heaven Be A Step Backwards?

May 1, 2011

What kind of question is that?

Don’t get your knickers in a twist. I have no intentions of bad-mouthing anybody’s final resting place … up or down. Although I haven’t seen it (yet) I am sure heaven is everything it is cracked... Read more about Could Heaven Be A Step Backwards?

I Can’t Listen Anymore! Help!!!

April 1, 2011

At this very moment I am investing one-hour of my time lsitening to an on-line webinar from a “professional.”

I can’t believe what I am hearing.

No, it has nothing to do with the information I am hearing, although that... Read more about I Can’t Listen Anymore! Help!!!

True Grit...“not the movie, pilgrim.”

March 1, 2011

I is one of the many questions, regularly asked by the customer. What brush is appropriate for what situation or environment? In many cases I prefer to suggest grit brushes. Why, you may ask, “grit?”

Unlike poly, nylon, union mix... Read more about True Grit...“not the movie, pilgrim.”

Not Just Another Stressful Trip To The Airport

March 1, 2011

My dad was a salesman. He regularly left home on 2-week missions to sell more of his “stuff” in order to pay the mortgage for a home large enough to house my mother and their seven children. I was #2 and I remember those days like it was... Read more about Not Just Another Stressful Trip To The Airport

Specializing In “Everything” Is Specializing In “Nothing”

February 1, 2011

This just in: LinkedIn Groups

* Group: Travel & Tourism Industry Professionals Worldwide

“I specialize in Team Building, Continuous Improvements, Cost Control, Customer Relations, Customer Satisfaction, Customer service,... Read more about Specializing In “Everything” Is Specializing In “Nothing”

“I Know” Are My Least Two Favorite Words

December 1, 2010

If you are over the age of 35 and happen to have children, nephews or neighbors over the age of 10, you know exactly what I am about to say. Young people seem to “know” just about everything. This trait, I am sad to say, is not limited to... Read more about “I Know” Are My Least Two Favorite Words

Who Is “Wagging” Your Shop?

November 1, 2010

What are you talking about Mike?

Allow me to explain this month’s message in my new short and concise format. I was flying this week to Phoenix and then onto Miami for a couple of speaking assignments. (I love this game.)... Read more about Who Is “Wagging” Your Shop?

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