Having recently been introduced to a shameful statistic, I thought it timely to give you my opinion on this subject. See if you can swallow this dose of reality: When interviewed, travel agents believe they retain 78% of their paying customers.... Read more about Are you treating your customers like dogs?
This cartoon appeared in last week’s TRO Ezine and I thought of you. It reminded me of the “SBC.” This stands for the "Social Bafoon Curse.”
Today's message has little to do with travel, and a lot to do with your social... Read more about What about me?
Why is it that we seem to always want what we don’t have? I found this to be true years ago when a dance club in New York City became the “in” thing. Studio 54 had a reputation to be extremely difficult... Read more about Mental Trigger #7: Scarcity
I was reminded this weekend (twice) how the sign wave of life actually works. This curve has been mentioned in my live programs for years and it made the headlines this past weekend.
The first example comes by way of a horse. A very... Read more about A double whammy!
I was reminded of this simple yet profound truth on a tele-seminar I conducted not long ago. This one is important my friends, and very deep. Tune in. And listen to what I am about to share with you.
As I always do, I asked my... Read more about Do what works....again and again and again.
I’ll explain in a moment why I call today’s communication The “Seinfeld” Letter. But first ...
It was on a Monday when I began reading another book on sales titled SNAP Selling by Jill Konrath. I have spoken to Jill a number of... Read more about The Seinfeld Letter
To compete in today's watered-down travel marketplace you need to become an "Authority Figure." This is more true today than ever before. (Yes, I said "need.")
People listen to Authority Figures and they rely on them for their opinons... Read more about Become an authority figure
I am in need for some legal assistance. No, Not bail money. A little “Final Will” tweaking.
Like many such services, the yellow pages and a simple Google Search doesn’t cut it. I was looking for a personal referral from a... Read more about Two Seconds Is All It Takes
I remember like it was yesterday hearing the following words at the home of two Russian immigrants in Chicago. The husband was now an Emergency Room Surgeon and his wife was a successful travel agent. Their home was modest yet very beautifully... Read more about If you can't make it
Here are three questions to ask yourself:
- How can I add more value to my relationships?
- What makes me different?
- How can I get and keep my client’s attention?