Michael’s “Believe It or Not”Sunday, December 1, 2013
Recently I was reminded of an event I will never forget. It all started one afternoon when a customer with a pick-up truck backed into our receiving dock. In his truck was a Tennant 5700 Scrubber. This machine was being returned from a rental customer. I was immediately advised that this machine was back, however, something was wrong with it and I needed to look at it.
I went immediately to check this machine out and the driver said “here is your scrubber; my company wanted me to bring back so we didn’t have to pay to have it picked-up.” One look is all it took. I said “OMG, what in the heck happened to it?”To describe it now is laughable but at that time is was very upsetting. As I remember the tires were flat with one of them half off the rim. The rotary brush blocks were cracked and one of them broke in half. The actual frame was bent. The rear squeegee was off the machine and also bent. The solution tank lid had come off the machine and just sitting on top tied with a rope to hold it on. Then there were the battery cables hanging out of the machine as if someone had ripped them out.
Once again, I questioned him, “What happened to our machine?” Well, he said. I had this thing in the back of my pick-up. It is a pretty heavy scrubber, so I thought it would stay back there without tying it down. I hit a bump on the road and the load shifted. It fell out of the back on the expressway. He then stated, “Don’t worry, it was the slow lane and nobody hit it.”
By this point I was getting quite disturbed and all I remember was letting out a laugh and asking, “How in the world did you get this back onto your truck?”
Just a note: This machine is a walk-behind scrubber, however, it weighs about 1,500 pounds so one man could not have lifted it.
He explained that there was a car-load of college kids driving by and help him put it back onto the pick-up truck. “The batteries fell out of this thing, I think I put them all back”, he said.
I stood there for a time just thinking. It seemed like an hour and said. “Everybody thinks they can haul anything
in their pick-up. You need to call your boss and tell him that he didn’t save any money by you. Tell him that he just bought a Tennant 5700 Scrubber and would he like a price on rebuilding it?”
He said, “Does that mean you’re not going to take it back?” All I have to say is “O M G”
Believe it or not it is a true story and one that I can laugh at today!
In the beginning of this article I said that I had been reminded of this. The other day someone had told me they had a friend that lost a washing machine “that fell out of their pick-up truck.”
As always, thanks for reading. You can e-mail me a email@example.com