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February 2016 Digital Edition

January 2016 Directory Digital Edition

2015 ProMat Show Guide



February is American Heart Month

February 1, 2016

Poor diet, lack of exercise and other major risk factors for heart disease and stroke are responsible for at least 25 percent of companies’ healthcare costs. Is it any wonder that investing in the health of employees is one of the best... Read more about February is American Heart Month

Take care of your equipment and it will take care of you! #130

January 18, 2016

As easy as it is today, cleaning the floors were as difficult and time consuming years ago. There are in today’s market, equipment that make sweeping and/or scrubbing that surface very quick indeed. Take the Advance Captor as a very good... Read more about Take care of your equipment and it will take care of you! #130

Are you treating your customers like dogs?

December 15, 2015

Having recently been introduced to a shameful statistic, I thought it timely to give you my opinion on this subject. See if you can swallow this dose of reality: When interviewed, travel agents believe they retain 78% of their paying customers.... Read more about Are you treating your customers like dogs?

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Don’t Sell Trust Short

Wednesday, August 1, 2012

I was reminded yesterday during my weekly “Open Mic Phone Call” how this thing called trust really works. Trust is an intense concept. It takes months if not years to establish … and mere milliseconds to destroy. Once you have it however, you become an entity worth listening to.

My Inner Circle Sales & Marketing Group features an “open” phone call where members get to talk, share and collaborate.

During yesterday’s call I asked who was reading what. One of the group said this word for word: “I have just finished reading the best business book I have read in the last ten years. It is titled WORTH EVERY PENNY.” By Sarah Petty and Erin Verbeck.

With that recommendation, four people on the phone began multi-tasking and ordered the book on line. I was one of them. The recommendation was right on the money. In less than 24-hours I am half-way through it and enjoying every idea on every page. (Thanks to my Kindle)

I will give you a hint. It is about getting paid what you are worth. This is a very intriguing subject in the travel industry. Very intriguing indeed. It involves Boutique thinking. I love this mind-set.

But today’s message does not involve hawking books, ideas or concepts. My mission today is to imbue in you the power of trust … and how it works. A book was recommended with out force and a handful of people responded immediately. Why? Because we trusted the person making the recommendation. This is POWERFUL my friends. POWERFUL.

Once you establish “trust” with your prospects, customers, friends and family all you have to do is speak your mind. They in turn will listen, and act accordingly.

Once you have established trust however, you must walk your talk very carefully. People will be watching you … and listening to you. It will become imperative that you “deliver” something worth watching and listening to.

1-2-3 TRUST. Game on.

Contact Mike at or visit

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