Dematic, supplier of logistics systems for the factory, warehouse and distribution center, has expanded its Technical Support Call Center services with new capabilities to help users of material handling systems obtain the highest levels of performance. The added capabilities include self service access to the technical support database, and a new alert monitoring service.

The new self service portal allows Dematic system users to have access to their records in the Dematic Technical Support Call Center database. The Dematic Technical Support database contains all the current data about a customer’s system, such as specific details about a current technical support incident. Other information available to the user includes: system description, date system came online, software configuration with revision level, as installed mechanical/controls drawings, warranty status, system modifications and the call history log report. The self service portal is available for Dematic customers with a support contract.

Alert Monitoring is a new service offered by the Dematic Technical Support Call Center. To activate the service, new software is connected to the user’s system that monitors activity and equipment in the system. If an anomaly in operation or equipment status is detected, the Dematic Technical Support Call Center is automatically notified. Next, a Dematic technician will interpret the alert and take the appropriate action.

To set up either of these new Technical Support Call Center tools, users can e-mail (USinfo@dematic.com) or call 877/725-7500.