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Crown Equipment Corporation — Crown Insite Faq’s

Monday, December 29, 2008

What is Crown InsiteTM?
Crown Insite is a productivity optimization system for material handling managers that goes beyond fleet management to productivity optimization at all levels. It offers customized insights about the truck, operator, application and fleet. Crown Insite is designed to collect, integrate and analyze data from the inside and beyond the truck itself. This approach to logistics performance provides information through data management tools that, combined with the experience and expertise of Crown dealers, deliver customized solutions. Customers can make smarter, faster decisions about fleet adjustments, directly impacting productivity and efficiency.

What information does Crown Insite provide?
Crown’s expertise in material handling and warehousing forms the backbone of Crown Insite. Data collection tools built into modules like InfoLink®, FleetSTATS®, SureSpec™ and Access 1 2 3® Comprehensive System Control gather information about each lift truck, tracking the use of truck components and systems, the age and type of trucks in the fleet, and usage patterns and maintenance costs. This detail is presented in customized reports and spreadsheets and used to make long-term fleet adjustments that help the customer achieve the lowest total cost of ownership.

How does Crown Insite help customers manage/make decisions about their fleets?
As a true productivity partner, Crown is able to provide customers with information analysis that helps optimize productivity and increase efficiency. For example, InfoLink data might show that to increase productivity, a customer needs to make a few modifications to its fleet mix and allocation within a warehouse. Or perhaps FleetSTATS data will reveal that a customer is frequently replacing wheels on a certain truck, leading the facility manager to check floor quality and remove excess debris in the area where that truck is used. Crown Insite offers the information customers need to make decisions that move productivity beyond the truck.

Does Crown Insite work on all lift trucks or only Crown brand lift trucks?
The capabilities of Crown Insite are maximized when used with Crown lift trucks. In some cases, the tools that collect the information for Crown Insite are exclusive to Crown lift trucks. For example, SureSpec helps ensure that Crown turret trucks are built to perfectly match a customer’s application. There are components, however, that do work with other brands of lift trucks. External tools such as InfoLink and FleetSTATS can easily be used on non-Crown lift trucks. Information gathered from InfoLink’s fleet usage data and FleetSTATS’ maintenance cost tracking helps customers understand the utilization and financial impact of their lift trucks. Specific solutions depend on the customer and desired outcome.

How is Crown Insite supported?
Crown Insite is supported through Crown’s worldwide distribution network. Since Crown develops the tools that make up Insite, its teams are best able to show customers how to implement the system and provide necessary support.

How do I learn more about Crown Insite?
Visit www.crown.com for more information about Crown Insite or to locate your nearest Crown dealer.

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