Six essential qualities that are the key to success:

1. Sincerity
2. Personal Integrity
3. Humility
4. Courtesy
5. Wisdom
6. Charity

-Dr. William Menninger

Business Savvy Dos and Don'ts that will help:

Do:

• Leave your bad mood at the door. Don't take out your anger on others.
• Keep confidences, both personal and professional.
• Keep personal office décor to a minimum and in good taste.
• Write thank-you notes and letters.
• Use phrases such as, "How may I help you?" or "How may I be of assistance to you?" (They are contemporary without being condescending.) 
• Use a full-length mirror each time you dress so that you can see the total image you are presenting.

Don't:

• Criticize or trash your competition.
• Swear, shout, cry, or display anger in the business arena. You'll lose credibility.
• Drop into a clients office
• unannounced - call first.
• Criticize your company; complain about problems, other persons, or your not being promoted. (Meet with appropriate individuals in the company to issue a complaint.)
• Gossip or listen to gossip.
• Use phases, "What can I do for you?" - it's outdated and condescending.
• Place your briefcase or coat on another person's desk.
• Comb your hair or apply makeup in someone else's office. (Excuse yourself and attend to grooming need in the restroom.)
• Remove items on someone else's desk to make room for you briefcase or papers. Use your lap.
• Place a handbag of any size on a desk, boardroom table, or restaurant table. (Small bags are kept on the lap; large ones by the side of your chair or near your feet. Etiquette for etiquette's sake is an empty activity and a meaningless ritual. )

But genuine good manners and a working knowledge of professional behavior are essential and productive business skills.

For more information contact 732/381-3084, mikem@marchev.net, or visit www.marchev.net