Business Savvy Dos and Don'tsWednesday, October 1, 2008
Six essential qualities that are the key to success:
- Personal Integrity
-Dr. William Menninger
Business Savvy Dos and Don'ts that will help:
- Leave your bad mood at the door. Don't take out your anger on others.
- Keep confidences, both personal and professional.
- Keep personal office décor to a minimum and in good taste.
- Write thank-you notes and letters.
- Use phrases such as, "How may I help you?" or "How may I be of assistance to you?" (They are contemporary without being condescending.)
- Use a full-length mirror each time you dress so that you can see the total image you are presenting.
- Criticize or trash your competition.
- Swear, shout, cry, or display anger in the business arena. You'll lose credibility.
- Drop into a clients office
- unannounced - call first.
- Criticize your company; complain about problems, other persons, or your not being promoted. (Meet with appropriate individuals in the company to issue a complaint.)
- Gossip or listen to gossip.
- Use phases, "What can I do for you?" - it's outdated and condescending.
- Place your briefcase or coat on another person's desk.
- Comb your hair or apply makeup in someone else's office. (Excuse yourself and attend to grooming need in the restroom.)
- Remove items on someone else's desk to make room for you briefcase or papers. Use your lap.
- Place a handbag of any size on a desk, boardroom table, or restaurant table. (Small bags are kept on the lap; large ones by the side of your chair or near your feet. Etiquette for etiquette's sake is an empty activity and a meaningless ritual. )
But genuine good manners and a working knowledge of professional behavior are essential and productive business skills.