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Better Customer Service, Reduced Downtime For Mission-Critical Equipment Spell Rapid Growth For Carlton

Tuesday, April 10, 2012

In today’s economy, reducing downtime for mission-critical equipment is essential for any manufacturer. With this in mind, Carlton Technologies Inc., a rapidly growing North American leader in the repair, service and sales of certified pre-owned mobile computing devices, has repositioned itself, with a new look and website, to reinforce its commitment to bringing concierge level service to the manufacturing industry.

Carlton Technologies is dedicated to delivering better service, more economically than any of its competitors. This has resulted in a 150% growth in total revenue over the last three years. In addition, since Carlton purchased its state-of-the-art Technical Center in Holland, Michigan in February 2007, the number of repairs performed per year has increased by more than 130%.

“Our repositioning includes an increased focus on our core strengths,” says Ryan Bracken, Carlton President and CEO. “We offer an unsurpassed database of knowledge; better trained people who truly care and who work in state-of-the-art facilities; a unique seven-step equipment repair process honed over more than a decade; and an absolute commitment to our customers’ success. It makes sense for us to identify ourselves with the phrase ‘We Make Things Work. Better’ because, ultimately, we do make things work better for the companies we serve.”

For thirteen years, Carlton Technologies has been servicing and selling a full range of certified pre-owned data collection devices, as well as mobile and stationary barcode printers. These devices are in use on plant floors, in distribution centers, and on the road by drivers and field sales representatives—as well as in retail operations.

“The level of service Carlton Technologies provides is essential to our company both by reducing downtime for our 500+ devices and in saving us money,” says Jim Morse, of office furniture manufacturer Haworth, Inc. “Their attitude, expertise and commitment to excellent customer service are second to none in the industry. I would recommend their repair services to any other company looking to increase productivity through better mobile computing.”

The company’s first-rate reputation for customer-service and high quality work has also resulted in long-term relationships with many industry-leading clients including Steelcase, Inc., Wolverine Worldwide, Boar's Head, Gentex Corporation, and US Farathane Corporation.

“With our broad selection of pre-owned hardware, and a host of repair plans to meet diverse company needs, our customers can be confident that their mission-critical equipment will work, that they will never have issues with downtime, and that their employees can succeed more fully on the road and in the workplace,” says Bracken. “In addition, refurbishing electronic computing devices helps reduce the amount of waste they send to landfill, so we are also helping them be more environmentally responsible.”

As part of a rebranding strategy aimed to better communicate its better products, superior service, efficiency and value to customers, Carlton’s new customer-focused website was launched today, at www.carltontechnologies.com.

“Our new website helps us deliver superior service by helping customers more easily find information about our products and services, get in touch with us quicker, and ultimately helps us focus on how we can help them to be more productive,” says Bracken.

The web site features a wealth of information to help manufacturers make things better, including a full list of Carlton’s products and services for manufacturers, which include mobile computers, barcode scanners, barcode printers, and networking and wireless equipment. Case studies from current and previous clients, as well as videos about the people, expertise and commitment that are at the heart of what the company does, are also available. In addition, those visiting the site can request a quote, view the latest news on Carlton, and connect with the company via email, phone and social media.

About Carlton Technologies

For more than a decade, Carlton Technologies has been the leading North American specialist in servicing, selling, and integrating a wide variety of certified pre-owned mobile computing devices, enabling employees to be more productive in the workplace and on the road. In addition to selling related accessories and peripherals, Carlton supports equipment from seven of the world’s most respected manufacturers in four major categories: mobile computers, barcode scanners, barcode printers, and networking and wireless. Carlton Technologies provides exceptional support to customers who value great service— and the assurance that their mission critical equipment will work better. Every time.

For more information on Carlton Technologies, please visit www.carltontechnologies.com.

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