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Dematic announces opening of new monitoring and response center

Tuesday, December 19, 2017

Dematic, global supplier of integrated automated technology, software and services to optimize the supply chain, announces the opening of its latest Monitoring and Response Center (MARC) at its engineering facility in Holland, Michigan.

This new MARC will focus on mobile automation installations, primarily Automated Guided Vehicle (AGV) systems formerly supported by Egemin Automation. (Egemin will fully integrate into Dematic by the end of the year.) This new center will complement the MARC at its Grand Rapids headquarters where the Dematic Customer Department monitors material handling systems throughout North America.

"By relying on Dematic to help monitor and maintain their infrastructure, our customers can stay focused on their core business of warehousing and distribution management," says Paul Berna, Technical Support Manager for Customer Service at Dematic. "As the designer of automated fulfillment systems, who better than Dematic to understand the IT requirements needed to keep a facility running at its best?"

The Dematic MARCs provide our customers three primary benefits:

Monitor: Proactively monitors, detects and notifies critical computer infrastructure components, hardware and software.
Maintain: Provides preventative maintenance for computer servers through performance analysis, database turning and 3rd party updates.
Maximize: Identifies trends and prevents issues before they cause downtime to operation.

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