Associated announces new Manager of Customer AdvocacyWednesday, October 7, 2015
Associated and its subsidiary, Peach State Integrated Technologies Inc., both providers of integrated supply chain solutions, announced the creation of a new position that will focus on their primary goal of providing the ultimate customer experience.
This newly created position, Manager of Customer Advocacy, is responsible for ensuring that the needs of their customers are met and exceeded in every transaction by developing, implementing, evaluating and managing programs and processes designed to promote the Company’s standards for a superior customer experience.
Lisa Everly has been named to this new position. Lisa joined Associated in November 2005 as the Accounts Receivable/Credit Manager and accepted the additional responsibilities of Accounts Payable Manager in March 2012. During her tenure with the company she has demonstrated an unwavering passion for providing a high level of customer service in every transaction.
When asked about this position Mike Romano, Associated President/CEO said, “Continuing to forge long term relationships remains the lifeblood of our company and the focus of our Team. Although we believe that our team members go to work every day to ensure the needs of our customers are met, we also acknowledge that our pursuit to provide the ultimate customer experience is never over. In order to continue to evolve as an organization we need to have resources dedicated to continually improving the customer experience”.
The foundation of this position is to collect feedback from stakeholders and provide Associated Team Members with the tools, experience and training to ensure their customers receive an unmatched customer experience. They are excited about the value and insight this position will bring to the organization.